VOTED BEST GLUTEN FREE CUPCAKES!
What are your hours?
Smallcakes Castle Rock hours are Monday-Saturday 10:00 a.m.-8:00 p.m. & Sunday 11:00 a.m.-6:00 p.m.
Smallcakes Park Meadows hours are Monday-Saturday 9:00 a.m.-7:00 p.m. and CLOSED on Sunday.
Do you make "mini" cupcakes?
Yes! Pre-orders (prepaid-next day availability) boxes of minis, dozen boxes only are available for purchase. Guests may choose up to (2) cake base flavors and customize their frostings as needed.
Each mini dozen is $18 for regular, $24 for Gluten Free.
I have a family member who is diabetic. Do you offer a sugar free cupcake?
We strive to make a high quality and affordable product to appeal to all of our customers. At this time we do not have a recipe and affordable option for a sugar free cupcake. Please check back as we are constantly working on expanding our menu.
Are those really for dogs?
Yes! Our Pupcakes are a tiny dog friendly treat we make fresh every morning along with our Signature cupcakes. They are made with carrot cake, pumpkin, soybean oil, peanut butter and buttercream. Our signature Pupcake is then topped with a real Milkbone training treat!
I would like to place a special order for a special event I'm attending. How far in advance do I need to place the order?
Most cupcake orders we can have those ready for you as soon as next day when prepaid. Cakes are available next day when prepaid by 12:00 p.m. the day before. Orders placed after 12:00 p.m. for next day pickup will incur a $15.00 rush fee.
Do you have a printed menu anywhere?
Because we have such a high volume of packaging waste with our pretty boxes, we try to keep our printing to a minimum. You can ask our cashier for a copy of our monthly menu or print our menu from our website here. We apologize for any inconvenience.
May I ask one of your employees to walk into your kitchen to view a product ingredient list?
Due to our Franchise licensing agreement as well as for the safety of our guests and employees, customers are not permitted in our kitchen area. If a customer would like to know if a certain ingredient(s) is contained in one of our products, he/she may ask to speak to a manager immediately. This ensures he/she get the most qualified individual who can then provide our customer with hers/his undivided attention and ensure the customer's safety when consuming our delicious products. In the event a manager is not available, we will kindly take the customer's contact information and get back to him/her as soon as possible.
What is your policy on customers with allergies?
Smallcakes Castle Rock is an open air facility and all products are prepared on shared equipment. While our staff is trained to operate with the utmost care and precautions to avoid cross- contamination of gluten, tree nuts, peanuts, and dairy; it is impossible for our facility to guarantee our products have not come in contact with an air particle/substance during the preparation or baking process. Because we prepare food that contains gluten, peanuts and tree nuts, we are not a certified Gluten Free or Nut Free Bakery. All patrons entering Smallcakes Castle Rock assume the liability risk of cross contamination, illness and/or hospitalization due to any complications the customer endures by inhaling/touching or ingesting any allergen within a Smallcakes product(s) or retail space.
I would like to call on of your locations to hold a few flavors I just saw online. Will I be able to do so?
Yes! However, all of our reserved boxes of cupcakes or "Pre-orders" must be paid in full at the time of order placement. Due to the nature of our business, we have limited quantities of our daily menu offerings. In order to provide our guests with the most selection, we will only hold product when paid in full. This is a strict company policy, sorry no exceptions.
I visited your location recently and have a suggestion/compliment or complaint I would like to share with your management team. What is the best way to do so?
Thank you for your recent visit to shop! We understand and value that every customer's opinion matters and we appreciate you taking the time out of your busy day to let us know how your experience was. All customer inquiries may be sent directly to email@example.com.